Engraving & Gift Wrapping
Ready to ship within 1-2 business daysOur products come with a 3-year warranty for the Material (leather, canvas...) and 6 months warranty for the product's accessories, effective from the date of purchase, when used under normal conditions and for their intended purpose.
Please avoid overloading your Lethnic wallet or placing inappropriate items inside (such as ninja stars). Excessively filling the wallet or carrying inappropriate items may cause the material and stitching to stretch or become damaged.
This warranty covers defects in materials and workmanship, but does not apply if the damage is a result of unreasonable use, neglect, normal wear and tear, or a change of mind.
To make a warranty claim, you must have purchased your Lethnic wallet through our website or an authorized re-seller, and you must provide proof of purchase.
The Lethnic warranty is in addition to any applicable consumer protection laws.
If you encounter any problems with the product, please let us know via email info@lethnic.com
Damage from use such as torn by cuts, heated by high heat sources, ect. will not be warranted.
I. Inside the United States:
We use a combination of reliable carriers to ensure your order is delivered in a timely and secure manner. The most efficient shipping method will be automatically selected for your order based on the destination, size, and weight, after you place your order.
We offer free economy shipping on orders of $75 or more. This option will appear in your shopping cart automatically on qualifying orders once you enter your zip code. This offer is valid on orders of $75 or more after discounts are applied (excluding taxes and shipping charges).
The delivery time for your order will be determined from the date it is shipped. Most orders will be shipped the next business day, but processing time may vary depending on personalization options and does not include weekends or holidays.
| Service | Shipping Times |
|---|---|
| Economy Shipping | 9 - 12 Business Days |
| Standard Shipping | 7 - 9 Business Days |
| Expedited Shipping | 5 - 7 Business Days |
* A business day is from Mon - Fri, and is not a weekend or a holiday! You will receive a shipment notification and a order-tracking code via email. You can track the status and position of your order by this code.
Please note that:
- We can not accept orders with PO, APO or FPO address.
- We reserve the right to waive liability in the incident of customer providing false / incorrect delivery infomation that the Carrier can not deliver the item to the right address of the customer. Once the item is returned to our warehouse and incurs any expenses, this will be included in the order value. In any case of re-shipment, this shipping cost will not be free.
II. International shipping
- International shipping fee is $25
- Delivery time: 1-3 weeks depending on area
- You will receive a shipment notification and a order-tracking code via email. You can track the status and position of your order by this code.
Please note that:
- We can not accept orders with PO, APO or FPO address.
- We reserve the right to waive liability in the incident of customer providing false / incorrect delivery infomation that the Carrier can not deliver the item to the right address of the customer.
- We are not responsible for taxes, fees, etc. arising in customer's country.
- Once the item is returned to our warehouse and incurs any expenses, this will be included in the order value. In any case of re-shipment, this shipping cost will not be free.
Returns
At Lethnic, we want you to be completely satisfied with your purchase. We are happy to refund any new, unused, and non-personalized merchandise purchased from our website within 90 days of delivery.
All Personalized products are non-refundable and not eligible for return or exchanges. In case there are any manufacturing flaws with your Personalized order, we will send you the replacement as soon as possible without any return.
What can I return?
We stand by the quality of our products and are happy to refund products that are non-personalized and in completely new and unused condition. Gift cards and personalized and final sale items cannot be returned or exchanged. Items returned that show signs of use, scratches, or other damage will not be accepted. If your item includes a “do not remove” tag, and this tag is removed, it will not be accepted for return.
What’s the returns process?
To start the return process, use the link at the bottom of this page to look up your order and generate an RMA number. For customers using our pre-paid label, simply attach the shipping label to the exterior of your package and drop it off at your nearest FedEx location. For customers who self-ship their return, include the return authorization slip inside your package, and attach the return mailing label to the exterior of the package, then ship using your preferred provider. After we receive and process your return, we’ll send you a confirmation email and issue a refund to your original form of payment. Please note that this process may take up to 14 business days.
If your purchase was made on Amazon, you must log into your Amazon account to initiate the return.
How should I return my order?
Returns must be shipped in their original packaging. This includes, but is not limited to, the outer box/envelope, interior gift box, dust bag, and any interior stuffing placed back into item. If an item is received in unsellable condition, your return will not be accepted.
For US orders in the 48 contiguous states, we offer a prepaid FedEx return label. If you choose this option, the return shipping cost of $7.50 for (1) item or $10 for (2) or more items will be deducted from your refund. If you would like to return without using our pre-paid label, you can use your own preferred shipping method. However, you will be responsible for all related return shipping costs. We recommend you ship using a trackable carrier.
For international orders, or orders outside of the contiguous United States, please note that you are responsible for the cost of return shipping as we do not currently offer pre-paid return shipping labels for international orders. We recommend you ship using a trackable carrier.
Will I be refunded my original shipping fees?
All original shipping fees are non-refundable. For international orders: shipping fees, brokerage fees, duty taxes, and GST/HST taxes will not be refunded.
I got my item as a gift. How do I return?
Please Contact Us, and we can assist you with next steps. If available, we recommend you have the original order number handy.