Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We strive to make sure everything is perfect. But to err is human and every now and then something could go wrong. For warranty related returns, please send us photos to firstname.lastname@example.org showing the warranty issue you are concerned about. We will assess whether to send a replacement our to issue a return label so you can send the item back for repair.
Several types of goods are exempt from being returned. Perishable goods such as food, or coffee cannot be returned.
Additional non-returnable items include gift cards and downloadable software products
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Refunds take 5-7 days for us to process, and another 3-10 days for your bank or credit card to process once we have submitted the refund.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org we will issue a pre-paid return label for the exchange.